Landis963 he/him Posted October 7, 2015 Report Share Posted October 7, 2015 I have been trying to get my Kindle version of Elantris replaced since the tenth anniversary edition was released, but I'm getting stonewalled. Can anyone help? Link to comment Share on other sites More sharing options...
Josh L. Posted October 7, 2015 Report Share Posted October 7, 2015 I've been having the same issues. I even went to the "Manage Your Content and Devices" page on Amazon, and clicked on the "Update" button for Elantris. I've deleted the file from my iPhone and downloaded it again. I've hit "Sync" on my iPhone so many times my phone thinks it's YouTube now. Nothing. I still have the old file. No new foreword. No new maps. No new appendix. Meh. Link to comment Share on other sites More sharing options...
Kurkistan he/him Posted October 7, 2015 Report Share Posted October 7, 2015 Apparently you have to actually contact Amazon customer services for them to update which file you get. Link to comment Share on other sites More sharing options...
Josh L. Posted October 7, 2015 Report Share Posted October 7, 2015 Ugh, thanks. I assume the same is true for the updated version of "Words of Radiance" with the revised Kaladin / Szeth sequence? Link to comment Share on other sites More sharing options...
Kurkistan he/him Posted October 7, 2015 Report Share Posted October 7, 2015 (edited) I believe so. Here's Brandon on the Elantris question, btw. Source: The ebook will update to this text, and if you’ve purchased Elantris in ebook you will get the tenth anniversary edition for free. On some ebook platforms like iBooks the update should happen automatically, and on other platforms like Kindle you have to email customer support and ask them to update your file. If—for some reason—you want to preserve the old text, you might want to make a backup of the file. (Tor books are DRM-free, so you should be able to do this.) Edited October 7, 2015 by Kurkistan Link to comment Share on other sites More sharing options...
masaru Posted October 7, 2015 Report Share Posted October 7, 2015 FWIW, on iBooks, the update did not happen until late last night/early this morning. I checked on it all throughout yesterday, up until at least 11pm EST and the update still wasn't available. However, it was available by 8am EST. I have a feeling updates are on a much lower priority with the iBooks/Kindle than new releases. Link to comment Share on other sites More sharing options...
Landis963 he/him Posted October 7, 2015 Author Report Share Posted October 7, 2015 Apparently you have to actually contact Amazon customer services for them to update which file you get. See, I tried that, and the nincompoop who answered the phone didn't get that the update should be available by now and isn't. Link to comment Share on other sites More sharing options...
acatnamedkaren she/her Posted October 8, 2015 Report Share Posted October 8, 2015 Question. If I buy the Elantris kindle e-book right now, will it be the new version? Since I can't get the paperback in my country that fast...... Link to comment Share on other sites More sharing options...
francisluong Posted October 8, 2015 Report Share Posted October 8, 2015 No joy so far. Here's what the customer service rep replied with: Hello, I understand your concern that you'd like to get the updated version of the Kindle book "Elantris." To help you with this I've made research with your account and with our website, but we're unable to find any update version for theis Kindle book "Elantris". So in this case, we're unable to update the Kindle book. Please be informed that, once the content has get updated you'll receive an official announcements. I hope you understand. If you’d like to automatically receive updates to your Kindle books that we have confirmed improvements were made in, you can turn on automatic updates for your books from the Manage Your Content and Devices page. Before you enable the Automatic Book Update feature, make sure Whispersync for Books (Annotations Backup) is turned on for your device or Kindle reading app to sync your notes, highlights, bookmarks, and furthest page read. Whispersync for Books (Annotations Backup) is enabled automatically on Kindle Fire HD, Kindle Fire HDX, Kindle for Windows 8, and Kindle for BlackBerry 10 and can't be turned off. To enable Automatic Book Updates: 1. Go to Manage Your Content and Devices. 2. Select the Settings tab. 3. Select "On" under Automatic Book Update. Link to comment Share on other sites More sharing options...
Landis963 he/him Posted October 8, 2015 Author Report Share Posted October 8, 2015 I guess the next step would be to go to Tor and inform them that the updated version hasn't been received by Amazon. Link to comment Share on other sites More sharing options...
PeterAhlstrom he/him Posted October 8, 2015 Report Share Posted October 8, 2015 (edited) Amazon received it on Monday. But I'll keep talking to Tor about it. Amazon is showing the new cover for the ebook on their website, but if you click on "Look Inside" it shows only the old text. So it would seem they have not applied their update yet. It's probably not worth trying to contact customer support until after Look Inside starts showing the new text. (You will be able to tell because of the maps change.) Edited October 8, 2015 by PeterAhlstrom 2 Link to comment Share on other sites More sharing options...
Landis963 he/him Posted October 8, 2015 Author Report Share Posted October 8, 2015 Amazon received it on Monday. But I'll keep talking to Tor about it. Amazon is showing the new cover for the ebook on their website, but if you click on "Look Inside" it shows only the old text. So it would seem they have not applied their update yet. It's probably not worth trying to contact customer support until after Look Inside starts showing the new text. (You will be able to tell because of the maps change.) This would be the cover that loudly proclaims "10000 Words of Bonus Content!" In a nifty little seal thing? Amazon really needs to be more careful about that. Link to comment Share on other sites More sharing options...
Josh L. Posted October 8, 2015 Report Share Posted October 8, 2015 This is what I got from the Amazon Customer Support regarding updating my e-copy of Elantris to the 10th anniversary edition: Link to comment Share on other sites More sharing options...
Rava Posted October 8, 2015 Report Share Posted October 8, 2015 I purchased the Kindle version yesterday and also received the old version. Link to comment Share on other sites More sharing options...
Witborn Posted October 8, 2015 Report Share Posted October 8, 2015 "Write away" Intentional? Link to comment Share on other sites More sharing options...
Josh L. Posted October 8, 2015 Report Share Posted October 8, 2015 Ha, I never noticed that typo. And on a new topic (sorry, I was not sure where to bring this up, and this seems as good a place as any), how do I confirm that the version of "Words of Radiance" I have is the new and updated version with the changed Kaladin / Szeth sequence? Is there a page number I can quickly look at with changes for confirmation? Link to comment Share on other sites More sharing options...
Landis963 he/him Posted October 9, 2015 Author Report Share Posted October 9, 2015 This is what I got from the Amazon Customer Support regarding updating my e-copy of Elantris to the 10th anniversary edition: How did you phrase the issue? Link to comment Share on other sites More sharing options...
Josh L. Posted October 9, 2015 Report Share Posted October 9, 2015 How did you phrase the issue? I don't remember. Something like "I want to upgrade my copy of Brandon Sanderson's "Elantris" to the 10th anniversary edition" Link to comment Share on other sites More sharing options...
Josh L. Posted October 9, 2015 Report Share Posted October 9, 2015 (edited) Update on the Kindle version. My Kindle library now shows the cover with the "Author's Tenth Anniversary Definitive Edition" subtitle. However, the interior pages seem to be the same as it was. No new maps, no foreword, etc. I'll wait until Peter Ahlstrom informs us that the inside pages have been updated and changed, then try again. Edited October 9, 2015 by Josh L. Link to comment Share on other sites More sharing options...
Rava Posted October 12, 2015 Report Share Posted October 12, 2015 Any updates on this? I'm still inside the 7 day return window, so it would be nice to know if it will be better to return and re-buy it when it's ready, or if it will be updated soon. Link to comment Share on other sites More sharing options...
dendrophobe he/him Posted October 12, 2015 Report Share Posted October 12, 2015 Weird how they're responding so differently to people. I got a very positive reply, although I now have the new cover with the old ebook. "I'm sorry to know that you did not receive the 10th Anniversary edition for the eBook "Elantris, by Brandon Sanderson". We don't want our customers to face these types of issues. Please be noted that, we are aware of this issue, I've reported this to our technical team, and they're working on taking care of it. I apologize for any inconvenience this may have caused. Errors like this are usually corrected shortly after they're reported. Please give us some time so we can resolve this at earliest. In this case, I am personally following up with you and keep you posted with any update I receive from our team in this matter. I appreciate your patience while I continue to work on this matter. I look forward to get back to you soon." Link to comment Share on other sites More sharing options...
Landis963 he/him Posted October 13, 2015 Author Report Share Posted October 13, 2015 Success! I called the help line and confronted them with the issue of the mismatched cover, and they cleared it up right away. The person also suggested that anyone with the problem delete and redownload the book(from both cloud and device) and if that doesn't work, the helpline knows it's an issue now, so they should be able to help. 1 Link to comment Share on other sites More sharing options...
Bremen Posted October 13, 2015 Report Share Posted October 13, 2015 Amazon is showing the new cover for the ebook on their website, but if you click on "Look Inside" it shows only the old text. So it would seem they have not applied their update yet. It's probably not worth trying to contact customer support until after Look Inside starts showing the new text. (You will be able to tell because of the maps change.) 'Look Inside' shows new maps now Link to comment Share on other sites More sharing options...
Josh L. Posted October 14, 2015 Report Share Posted October 14, 2015 I now have the new Tenth Anniversary edition version of Elantris on my Kindle devices. So it looks like the problem is all sorted out. Basically, to get your version updated, just contact Kindle Support and inform them that you want to update. Wait about a day, then it should be available. You might need to delete the old copy from your device and download it again to get the new version. 1 Link to comment Share on other sites More sharing options...
ParadoxicalZen he/him Posted October 14, 2015 Report Share Posted October 14, 2015 any ideas on when the UK version is getting updated? Link to comment Share on other sites More sharing options...
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