Can't upload art

[Arcoss]

I've tried to upload a piece of stormlight fan art I made several times this day and the final stage of the upload ended with an error screen. and it said I uploaded a bunch of null images,

Edited February 24, 2019 by Arcoss

[Chaos he/him]

There is a maximum size for the files. I thought I had set it appropriately. What are the file sizes you are uploading? They will need to be under 10MB (I forget the exact figure).

[Arcoss]

5MB

I have uploaded larger files before

Edited February 25, 2019 by Arcoss

[Arcoss]

Thats the message I am getting and the pictures as they appear in the gallery, interestingly it seems as if I uploaded 3 images instead of 1

[Chaos he/him]

That's ... I do not know why this would be. I'm familiar with that error and thought for sure it is a size issue which I resolved. The three images is likely because you tried multiple attempts.

I really don't know why this would be the case... Can you PM me the file or email it to me at [email protected]?

Not sure when I'll have a chance to try and fix a thing with this, but hopefully this week... I am extremely frustrated this error still occurs. It is driving me insane and I don't know what the hell is the problem. Especially because sometimes it will just work again on the exact same images, because who needs things to make sense.

Sincerest apologies.

[Arcoss]

PM Sent

[Braizier]

was a solution to this found? I'm having the exact same problem.

 

(semi resolved. when in doubt make the image a smaller size.)

Edited April 14, 2019 by Braizier

[Personification he/him]

I also have this problem. I tried multiple times using two file formats (both supported) at two different sizes (both below the limit).

[Chaos he/him]

Which specific sizes? There's clearly still a size issue but I would like the exact filesize. Even though I set PHP to allow 10, maybe I need to just overshoot it to like 8 or something...

[Personification he/him]

9 minutes ago, Chaos said:

Which specific sizes? There's clearly still a size issue but I would like the exact filesize. Even though I set PHP to allow 10, maybe I need to just overshoot it to like 8 or something...

One was a little over 9, the other like 1.5 (I don't know why there was so much difference between the file types).

[Chaos he/him]

Try to lower the filesize below 8MB and let me know if that works?

[Personification he/him]

@Chaos, I have tried multiple times to post it as a 1.34 MB JPEG.

[Chaos he/him]

Can you email me the images? I see no reason why that JPEG wouldn't work...  I'm at [email protected].

[Chaos he/him]

So, thanks to @Personification the issue has been discovered. Not only is there a size restriction, there is actually a dimension restriction. The file they were trying to upload was at 5000x7000, which is enormously large. Due to the compression, the file was below the limits, but the error was still thrown.

Much to my dismay, however, I can't actually manually input an image dimension restriction on Gallery! Gah! Why, IPS. 

I'll try to put a disclaimer on the upload screen, but I am hoping this summer when I do site updates, all this Gallery terribleness will go away...